FREQUENTLY ASKED QUESTIONS - Travel

  1. On the landing page of www.lifestyletravel.co.za you will find our easy to use search bar
  2. Select your choice of either Flight, Hotels, car hire, Flight + Hotel, Transfers or Attractions
  3. If you select Flight or Flight + Hotel, click on one-way or return
  4. Select your departure point (ex: Johannesburg) and your destination (ex: London)
  5. Select the amount of adults, children and infants travelling. (Definition of Child: under the age of 12 at and during the time of travelling. Definition of infant: under the age of 2 at and during the time of travelling.
  6. Select search
  7. You will then be directed to a results page which will list all the various products listed from cheapest to more flexible and higher priced, depending on the search criteria you selected
  8. A filter bar will display at the top of the results page where you can refine your search to quickly and conveniently find the product you are looking for
  9. Select your preferred product and click book
  10. If you selected Flight only, you will then be directed to the next step of the booking process where you will find additional Hotel, Car rental, Transfers and Attraction recommendations
  11. Select a recommendation or alternatively click “no thanks” and proceed to the personal information and payment page
  12. Complete the personal information as it appears on your ID or Passport (No nicknames)
  13. Complete the secure credit card information page
  14. Click Pay
  15. Website will then divert you to a secure online payment gateway where you will be prompted to insert an OTP (One Time Pin) which will be sent to the mobile device that is linked to your bank account
  16. Once OTP is inserted, payment will be processed
  17. Confirmation of tickets or vouchers will be automatically sent to the email address that you provided

Once you have followed the booking process you will receive an automated email with the following information:

  1. Lifestyle Travel confirmation number
  2. Airline reservation number which will consist of 6 alphanumerical characters
  3. Hotel, Car hire, Transfer or Attraction voucher number
  4. Your form of payment and success thereof will appear on the invoice that is automatically sent to email address you have provided

In the unlikely event that you do not receive your confirmation email, kindly contact our call centre on 0861 872 835 or email us on info@lifestyletravel.co.za

Lifestyle Travel offers our clients access to a fully trained, friendly and professional Travel Team who will be more than happy to assist in planning your next trip. You can contact our team on 0861 872 835 or email us on info@lifestyletravel.co.za

You are providing your information to Lifestyle Travel Pty (Ltd), a division of Legacy Lifestyle Pty (Ltd) ("lifestyle Travel") and not to any other party.

The information provided will be used in conjunction with the following Privacy Policy found at https://www.gov.za/documents/protection-personal-information-act

Under no circumstances will our travellers be requested to provide any form of payment via the telephone or email.

In the event that you are travelling to your final destination via another country/city, we have made provision and designed our Travel Solution that the options that display will always have sufficient connecting time. This gives our travellers peace of mind when they book online. If you are however unsure, please call our contact centre on 0861 872 835 or email us on info@lifestyletravel.co.za

You most certainly can! Our sophisticated system allows you to book up to 9 passengers in one single transaction.You can email our team on info@lifestyletravel.co.za for bigger groups.

Whether you require a special meal, wheelchair assistance or even just a window or isle seat… Our dedicated team will gladly assist in making your journey as comfortable and effortless as possible. You can reach the team on 0861 872 835 or email us on info@lifestyletravel.co.za

Requests to book special assistance would need to be made at least three (3) business days before the flight departure time.

Our Travel Solution does indeed make provision for what we in the industry call an Open Jaw ticket. When entering your travel criteria in the search widget on our landing page, select More Options and the functionality to choose multiple cities will drop down.

In most instances Airlines do permit travellers to change their dates, depending on the fare rules. Note however that should the same fare not be available, the traveller would be liable to pay the difference in fare as well as the Airline penalty to change the date. Changes can be facilitated by our dedicated team by contacting us on 0861 872 835 or email us on info@lifestyletravel.co.za

More often than not, your ticket might not be re-routable to another destination. In some instances Airlines might permit a re-route but the traveller will be liable for any extra taxes, increase in airfare and the penalty for making the change. If you do require to change your destination, please contact our team on 0861 872 835 or email us on info@lifestyletravel.co.za

Any product booked on Lifestyletravel.co.za can indeed be cancelled. Note however that depending on the product penalties might apply or an Airline ticket might be non-refundable or a Hotel, Car, Attraction or Transfer can already be within full cancellation. This means that the product will not be refunded unless cancelled prior to a certain date after confirming the reservation. Should you want to cancel a product, kindly call our team on 0861 872 835 or email us on refunds@lifestyletravel.co.za

Yes, Airlines reserve the right to change the flight schedules without prior notice. Should an airline change a departure, Lifestyle Travel will immediately be notified and will in turn advise our travellers either via SMS, telephonically or an automated email. If you do however have concerns prior to your departure, please don’t hesitate to contact us for additional information or updates. The team can be reached on 0861 872 835 or email us on info@lifestyletravel.co.za

When booking a Regional or International trip, always ensure that your passport has at least 6 months validity

Always enquire whether you need a Visa for the destination you are travelling to. Allow at least 10-12 working days in order to apply for your Visa. When in doubt please contact our friendly team on 0861 872 835 or email us on www.legacylifestyle.co.za

Domestic Flights: Always try to be at the airport at least 1 and a half hours before your flight departs

International Flights: Always try to be at the airport at least 3 hours before your flight departs

When travelling to Africa or countries with known health risks, always enquire if you need any vaccinations such as Yellow Fever or medication for Malaria infested areas. More info can be found on the Centre Of Disease Control and Prevention website wwwnc.cdc.gov/travel

To receive up to date travel information or specials, please be sure to sign up for our newsletter by creating a profile for yourself. By signing up you automatically become a Legacy Lifestyle Member with access to an array of Lifestyle Travel benefits, discounts as well as the ability to earn and spend your Legacy Rands on travel products or with one of Legacy Lifestyle’s retail partners. For more info visit www.legacylifestyle.co.za

FREQUENTLY ASKED QUESTIONS - Rewards

  • Rewards are Earned in cash back
  • Rewards Earned at one partner, can be Spent at any other Lifestyle partner
  • Members get up to 15% off best available rates at all Legacy Hotels & Resorts, plus cash back based on the Member’s tier
  • Over 250 Lifestyle Partners and 18 different shopping categories to choose from
  • Registration is free
  • No monthly costs
  • The Member’s mobile phone number is their membership number
  • Access to Member only special offers, promotions, and competitions

Register for free as a Legacy Lifestyle Member on our website (www.LegacyLifestyle.co.za), mobile app or on the in-store terminal at a Lifestyle Partner.

1 Lifestyle Rand = 1 South African Rand.

No, all you need is your cell phone number and your 5-Digit PIN number which you will select when registering. The pin number is your self-selected 5-Digit Legacy Lifestyle PIN and not your phone/sim PIN code.

Simply click on the Forgot your PIN link on the log in page. Enter your mobile number and a new 5-Digit PIN and a verification code will be sent to your mobile phone. To activate your new PIN, you must enter the verification code on the website or mobile app when prompted. This can also be done on the in-store credit card terminal at any Lifestyle Partner store.

Visit the partner’s page on the Legacy Lifestyle website or mobile app for a list of Lifestyle Partners. If you’re looking for a specific partner store, use the search filter, or click on the category you wish to explore.

Lifestyle Rands Earned vary from Lifestyle Partner to Lifestyle Partner depending on the particular service offering, or product purchased. You can find the exact cash back Reward percentage online at www.LegacyLifestyle.co.za or on our mobile app.

Log in to your account on the Legacy Lifestyle website or mobile app and click the Update Profile button from the My Account page.

There are no joining, membership, or annual costs. There are also no additional admin fees when Earning cash back and the percentage you see on the partner page is the Reward percentage that you will Earn. You will, however, be charged 3 Lifestyle Rands (R3) when you Spend your rewards.

Your Legacy Lifestyle card is not needed to Earn or Spend Lifestyle Rands. However, if you wish to order a replacement card you may do so by contacting us on;

Email: info@legacylifestyle.co.za

Call Centre: 0861 925 538

Please note, replacement cards will be charged at R50.

No, all unused Lifestyle Rands will be forfeited 36 months after the date on which they were Earned.

Lifestyle Rands will immediately appear in your account as pending but may take up to 30 days before you can Spend them. This has been put in place to allow for returned goods and as a security measure to protect Members and Lifestyle Partners.

Log in to your account on either the Legacy Lifestyle website or mobile app and view your balance from the My Account page. Alternatively, your balance can be checked on any of the Legacy Lifestyle in-store credit card terminals, found at all Lifestyle Partners.

Yes. Members are able to exchange a product and reclaim their Lifestyle Rands within 30 days from the date of purchase. However, returns are also subject to the policies of the respective Lifestyle Partner stores.

This is at the Lifestyle Partner’s discretion. Please ask the Lifestyle Partner before concluding the sale to avoid disappointment.

GOLD MEMBERSHIP

Up to 5% back in rewards on accommodation at partner hotels.

And a range of other benefits, including all Silver Benefits, as well as:

  1. Complimentary valet parking
  2. Early check-in
  3. Late check-out
  4. Option for room upgrade
  5. Check-in ahead of time
  6. 2 Anywhere transfers (within a 5km radius)
  7. 1 Free laundry (excluding dry cleaning)

PLATINUM MEMBERSHIP

Up to 6% back in rewards on accommodation at partner hotels.

And a range of other benefits, including all Gold Benefits, as well as:

  1. Welcome gift in room
  2. 1 Free specialty dish of the day at the restaurant (for bills over R1 000)
  3. 1 Free airport transfer (when staying more than 3 nights)
  4. Partner stays free
  5. 1 Free bottle of house wine at the restaurant (for bills over R1 000)

BLACK MEMBERSHIP

Up to 8% back in rewards on accommodation at partner hotels.

And a range of other benefits, including all Platinum Benefits, as well as:

  1. VVIP membership card

Members qualify for the Gold, Platinum and Black tiers based on their spend at Lifestyle Partners in the previous 12-month period. In order to qualify for Gold status a Member needs to have Earned 5 000 Lifestyle Rands in cash back Rewards. To qualify for Platinum status a Member needs to have Earned 10 000 Lifestyle Rands in cash back Rewards. To qualify for Black status a Member needs to have Earned 20 000 Lifestyle Rands. Alternatively, a silver member may purchase a Platinum membership for R10 000 and a Gold membership for R5 000.

Yes, Black membership can be bought at a cost of R10 000 if you are a current Platinum Member.

Contact us on:

Website: www.legacylifestyle.co.za/contact

Email: info@legacylifestyle.co.za

Call Centre: 0861 925 538

Please note that an additional R50 will be charged for the card itself.

No, being a Legacy Lifestyle Member does not affect your membership of any other rewards programmes.

No, you will not receive any SMS’s or emails if you do not check the relevant tick boxes when registering. If you do opt-in to receive SMS messages or emails from us, we try and make them relevant to you and tailor them to your lifestyle and spending patterns.

No, we do not and will not. Your information belongs to you, and we treat it as confidential. We do use your data to develop communications and offers that are personalised and relevant to you, and your data always stays under our control.

Yes, as long as the store/hotel is a Lifestyle Partner. Look out for the Legacy Lifestyle logo in the store window of our Lifestyle Partners. You can find a complete list of all of our Lifestyle Partners on our website or mobile app.

Members can go onto the web dashboard (https://www.legacylifestyle.co.za/login.cfm) where they can add or remove a Charity at any time.